Returns:

• All returns must be reported to our customer service at service@felixpattas.com.
• All returns must include our return form.
• We will only accept a return if the sneakers are:
  1. Completely new, not worn or fitted.
  2. Completely sale-ready
  3. In their original packaging perfectely intact, undamaged.
  4. The same size and model as the original bought sneakers.
  5. Shipped in a separate shipping package to prevent any damages to the original shoe box

• Returned products which do not correspond with the requirements mentioned above, will not be refundable and will not be processed by our team.
• We have the right to refuse returns which do not match the requirements.
• Shipping costs made while returning your order will not be paid by FELIXPATTAS.
• Please note that we do not have a physical store nor do we accept in-person returns. Every return has to be made through a postal service.

Refunds

• When the returned products are assessed and accepted, your refund will automatically be processed and credited to your original method of payment. Please allow up to 3-5 days for your refund to be processed.
• When the returned products are assessed and rejected, you will be informed by email within 3 days. We will explain the problem and ship back your returned items to your address, at your expense.