Returns and Refunds
- All returns must be reported to our customer service at firstname.lastname@example.org.
- All returns must include our return form.
- We will only accept a return if the sneakers are:
- Completely new, not worn or fitted.
- Completely sale-ready
- In their original packaging perfectely intact, undamaged.
- The same size and model as the original bought sneakers.
- Shipped in a separate shipping package to prevent any damages to the original shoe box
- Returned products which do not correspond with the requirements mentioned above, will not be refundable and will not be processed by our team.
- We have the right to refuse returns which do not match the requirements.
- Shipping costs made while returning your order will not be paid by FELIXPATTAS.
- Please note that we do not have a physical store nor do we accept in-person returns. Every return has to be made through a postal service.
- When the returned products are assessed and accepted, your refund will automatically be processed and credited to your original method of payment. Please allow up to 3-5 days for your refund to be processed.
- When the returned products are assessed and rejected, you will be informed by email within 3 days. We will explain the problem and ship back your returned items to your address, at your expense.